The Reviews for Virgin Holidays online and offline.

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Virgin Holidays

Who are Virgin Holidays

Virgin Holidays is a British travel company that specializes in holiday packages and experiences around the world. It is part of the Virgin Group, which was founded by entrepreneur Sir Richard Branson. Virgin Holidays offers a wide range of travel options, including flights, hotels, cruises, and tailor-made packages. The company is known for its innovative and customer-centric approach to travel, and for its commitment to sustainability and responsible tourism. Virgin Holidays operates in various countries around the world, including the United Kingdom, the United States, Canada, and Australia.

Virgin Holidays

What do Virgin Holidays Provide

Virgin Holidays provides a wide range of travel services and holiday packages to destinations around the world. Some of the key services and products provided by Virgin Holidays include:

  1. Flight bookings: Virgin Holidays offers flights to a wide range of destinations around the world, with options for economy, premium economy, and business class.
  2. Accommodation bookings: The company offers a range of accommodation options, from budget-friendly hotels to luxury resorts and villas.
  3. Holiday packages: Virgin Holidays offers a range of pre-packaged holiday options, including beach holidays, city breaks, ski trips, and adventure tours.
  4. Tailor-made holidays: For those who prefer a more customized travel experience, Virgin Holidays offers tailor-made holiday packages, where customers can choose their own flights, accommodation, and activities.
  5. Cruises: Virgin Holidays offers a range of cruises, including river cruises and ocean cruises, to destinations around the world.
  6. Car rentals and transfers: The company offers car rental services and airport transfers to help customers get around during their holiday.

Overall, Virgin Holidays aims to provide its customers with a high-quality, personalized travel experience that is both enjoyable and memorable.

Contact Details

Virgin Holidays Ltd
The VHQ
Fleming Way
Crawley
West Sussex
RH10 9DF

Website – https://www.virginholidays.co.uk

Company History of Virgin Holidays

Virgin Holidays is a UK-based tour operator and a part of the Virgin Group of companies. The company was founded in 1985 by entrepreneur Sir Richard Branson as part of his Virgin brand.

The idea for Virgin Holidays came about after Branson had a disappointing experience on a flight and realized there was a gap in the market for a high-quality, customer-focused travel company. The company began by offering package holidays to popular destinations such as the Canary Islands and the Caribbean.

Over the years, Virgin Holidays expanded its offering to include luxury holidays, city breaks, ski trips, and more. The company also launched a number of innovative initiatives, such as the “Holiday Hero” program, which allowed customers to nominate a member of staff who had gone above and beyond to make their holiday special.

In 2008, Virgin Holidays merged with Virgin Atlantic Airways to create the Virgin Atlantic Group, which aimed to offer a seamless travel experience for customers from start to finish. Today, Virgin Holidays operates as a standalone brand, offering a wide range of travel products and services to customers across the UK and beyond.

Virgin Holidays Provide Travel Insurance

Virgin Holidays offers travel insurance for customers who book their holidays through their website or call center. The travel insurance is underwritten by Allianz Assistance and provides coverage for a range of scenarios that could impact a traveler’s trip. Some of the features of Virgin Holidays travel insurance include:

  1. Medical and repatriation cover: If a traveler falls ill or is injured while on their holiday, Virgin Holidays travel insurance will cover the costs of medical treatment and transportation back to the UK if necessary.
  2. Cancellation cover: If a traveler needs to cancel their trip due to unforeseen circumstances, such as illness or death in the family, Virgin Holidays travel insurance will cover the costs of any non-refundable expenses.
  3. Baggage and personal belongings cover: If a traveler’s luggage is lost, stolen, or damaged during their trip, Virgin Holidays travel insurance will cover the cost of replacement or repair.
  4. Personal liability cover: If a traveler causes damage to property or injures someone else while on their trip, Virgin Holidays travel insurance will cover the costs of any legal claims made against them. A Virgin Holidays brochure is available on request or via the newsletter sign up page.
  5. Missed departure cover: If a traveler misses their flight due to circumstances beyond their control, such as severe weather or a transportation strike, Virgin Holidays travel insurance will cover the costs of any additional expenses incurred. Why not read the latest Travel Republic reviews

It’s important to note that the coverage and benefits of Virgin Holidays travel insurance may vary depending on the level of coverage chosen and the specific policy terms and conditions. Customers are advised to review the policy details carefully and speak to a representative if they have any questions or concerns.

Why not take a look at the reviews for Virgin Games and Virgin Media Broadband also.

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Recent Customer Reviews

Poor quality furniture.

November 14, 2025

We purchased our marble table & chairs from this company. We have six chairs & three of them we cannot use as the frame have failed & cracked on the join of the frame. We contacted Lee the manager from the company at the beginning of this year in February, he had offered us £200, not long after we had the same issue with another of the set of chairs & couple of months there after another chair of the set & had the same issue. We are a family of three & barely use all the chairs only on special occasions when there are more of us.

We believe that we should have had more usage of the chairs baring in mind the cost of the table & chairs were over £ 2000.

We would not recommend this company!

Bob.

Terrible customer service

November 14, 2025

Daals furniture quality might be acceptable, who knows, but their delivery is a joke.

I’d paid over £29 for express delivery on 4 items. When delivery finally came, which was only after I’d pressed them due to no delivery date, it was incomplete and what did arrive was wet and damaged. Hardly surprising, with doorbell footage showing the way it was crudely planted at the front door by DHL, with an audible “clunk” despite it having a label that said “Fragile, Glass”

I didn’t get the chance to refuse or accept this delivery because the driver didn’t wait for even a second before running back to his van.

Throughout this daals has made no effort to contact me. I am the one that has tried to drive it along, with no continuity within the company, my having to explain the whole thing every time I have called.

It’s now the end of the working day with still nothing so I have just called again and requested a refund and for daals to come and take away the remnants of this sorry shipment.

That seems to have stirred something…they are apparently looking into this with a purpose now, and I’ve agreed to wait until after the weekend. Apparently they’ve been trying to trace the missing item within DHL.

Why they can’t just send out another item is a mystery.

God knows what they’re doing about the damaged item.

Their only saving grace ie my being able to speak to a person is negated by the fact that they have so far been about as effective as a rubber fork. At no point have I got the feeling that they’ve actually done anything. I shall update this with the eventual outcome…….

David Maynard

Best Oak Wardrobe Purchase for my parents

September 2, 2025

I recently purchased an oak wardrobe for my parents and couldn’t be happier with the whole experience. The delivery was impressively fast, which was a real bonus. The wardrobe itself is excellent quality – solid, well-made, and clearly built to last. It looks fantastic in their bedroom, adding both style and practicality.

My parents are absolutely delighted with it, and I wouldn’t hesitate to order from this company again.

Maria Smith

Should be renamed the "Gok" show

June 24, 2025

The content is self centred around Gok his opinions and innuendos. The “magic’ has gone out of this show and left Harriet as a side kick for his ego. I loved listening to Harriet and Ronan and laughed heartily along with them. I now choose a different station.

Elaine

Gok is not good for Magic Breakfast

April 22, 2025

Just simply rubbish chat and weak content – what a void after the excellent Ronan and Harriet team. Please get Harriet a better partner – she is being let down badly. I am now back to Jamie and Amanda on Heart. Honestly irritating voice and non relatable chatter.

Mark Hall

Quality Company Reviews

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