The Reviews for John Lewis Stores online and offline.

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John Lewis

Who are John Lewis

John Lewis is a chain of high-end department stores based in the United Kingdom. The first John Lewis store was opened in 1864 by its founder, John Lewis, in Oxford Street, London. Today, the company has over 50 stores across the UK, selling a wide range of products including clothing, home furnishings, electronics, and beauty products. The stores are known for their quality products, excellent customer service, and commitment to ethical and sustainable business practices.

What Services do John Lewis provide

John Lewis stores provide a wide range of services to their customers, including:

  1. Shopping: Customers can browse and purchase a variety of products, including fashion, beauty, home and garden, electrical goods, and more.
  2. Click & Collect: Customers can order items online and collect them from a John Lewis store of their choice.
  3. Personal Styling: Customers can book an appointment with a personal stylist who can help them choose outfits and give fashion advice.
  4. Home Design Services: John Lewis offers a range of services to help customers design their homes, including free home consultations, design and installation of kitchens, bathrooms, and fitted wardrobes.
  5. Installation Services: John Lewis offers installation services for a range of products, including TVs, home entertainment systems, and home appliances.
  6. Repairs and Servicing: John Lewis offers repair and servicing for a range of products, including electronics and home appliances.
  7. Gift Cards: Customers can purchase gift cards in-store or online, which can be used to buy products in John Lewis stores or online.

Overall, John Lewis stores aim to provide a high level of customer service and a convenient shopping experience for their customers. Why not read the latest Expedia reviews for some alternative consumer reviews.

Contact Details:

John Lewis Ltd
171 Victoria Street
London
SW1E 5NN

0207 828 1000

Direct John Lewis Website: http://www.johnlewis.com/

The Company History of John Lewis

John Lewis is a well-established chain of department stores with a rich history that dates back to the mid-19th century. The first store was opened by John Lewis in 1864 in Oxford Street, London. Lewis was originally a draper’s assistant and later became a silk buyer, and he used his expertise to source high-quality fabrics for his store.

Over time, the business grew, and John Lewis opened more stores, including branches in Peterborough, Nottingham, and Birmingham. By the mid-20th century, the company had become a respected retailer known for its quality products and excellent customer service.

In the 1950s and 1960s, John Lewis expanded its range of products and services, including the launch of a food hall and a home furnishings department. The company also began to offer new services, such as installation and repair services for home appliances.

In the 1990s and early 2000s, John Lewis continued to expand its reach, opening stores in new locations and launching its online shopping platform. Today, John Lewis has over 50 stores across the UK, as well as an online store that serves customers worldwide. The company continues to be known for its commitment to quality, ethical business practices, and excellent customer service.

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Review Categories

Not good enough

August 7, 2026

We spent quite a lot of money with this company. Including buying the Jardin aluminium corner sofa. We bought the matching cover, however the cover is not the right shape so comes off very quickly. You physically can’t secure the atraps around the legs as the base of the furniture is low to the ground and the legs are set in to give it that low profile look. We would have been really happy with the sofa but now it’s not protected and they refuse to acknowledge the issue. Sending me a video of how to put the cover on with different furniture that has talk legs. They have been completely ridiculous about it. What’s more – the cover has UV stained really quickly. We also had a number of other issues with items like the water parasol base having a hole in and not enough anti slip cushions sent but these were eventually fixed. Whilst they do respond to emails they have failed to sort this and now we have a ridiculous cover that has to have loads of things on it to try and keep some of it in place. For the risk of an issue similar to ours – I would suggest shopping elsewhere.

S Erridge

Daals - avoid at all costs

May 14, 2026

Spent over £5000 on extensive set. When opened and set up, the fabric was seriously creased with most cushions affected.

Took pics and videos and referred back to Daals. Several stalling emails later we were offered £70 to keep the item. Obviously I refused, expecting they would offer to replace the cushion covers. They’ve now come back and said it was over the 14 days we should have notified them by so they won’t do anything. They’ve suggested we buy a steamer to try and sort it out…..and that’s it ! Would avoid at all costs

M Easton

Excellent Service and Quality Oak Double Bed

May 14, 2026

Ordering the oak double bed was simple and straightforward. The Oak Furniture Land team did a great job following up to confirm all the details before delivery. Everything arrived on time, exactly as expected, and was well packaged, ready for assembly. The instructions were clear and easy to follow, making the whole process hassle-free.

Wilson Mathews

Great Customer Service @ Oak and More

March 20, 2026

I would rate Oak and More a huge 5 Stars for their amazing customer service.

We had some issues with our oak dining table, which were related to the delivery company and the way they handled the package. The team at Oak & More acted swiftly and sent out a replacement part within 9 days. A great service from people who care about the customer.

Quite a rare attribute in retail in 2026!!!

I highly recommend using Oak and More!

Mrs Foster

Outstanding

March 20, 2026

While at work Gok and Harriet get me through the day with there music I love how there partnersjop works and no other DJs come close and Gabby on a sat is awesome would never listen to other station

John David palmer

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