The Reviews for Play Stores online and offline.

Independent Reviews

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Play.com was acquired by Japanese internet services company Rakuten in September 2011 for £25 million. The acquisition of Play.com was part of Rakuten’s strategy to expand its global e-commerce business and establish a strong presence in the UK market. The website was subsequently rebranded as Rakuten.co.uk in 2014.

Rakuten is an e-commerce platform that operates as a marketplace connecting buyers and sellers. The platform works by allowing third-party retailers to sell their products on Rakuten’s website, providing customers with a wide range of products to choose from at competitive prices.

Here’s how Rakuten works in more detail:

  1. Search for Products: Customers can browse and search for products on Rakuten’s website or app by category, keyword, or brand.
  2. Select and Purchase: Once a customer has found a product they want to buy, they can add it to their shopping cart and proceed to checkout.
  3. Payment and Shipping: During checkout, customers can choose from a range of payment and shipping options. Rakuten accepts major credit cards and PayPal for payment and offers free shipping on many products.
  4. Order Fulfillment: After the purchase is completed, the seller is responsible for fulfilling the order, including packaging and shipping the product to the customer.
  5. Customer Support: Rakuten offers customer support to assist with any issues or questions that customers may have. Their support team is available 24/7 via phone, email, or live chat.
  6. Rewards Program: Rakuten also offers a rewards program, allowing customers to earn cashback and other incentives for their purchases. Customers can earn rewards by shopping at participating retailers through the Rakuten platform and can redeem their rewards for cash or gift cards.

Overall, Rakuten’s platform offers a convenient and secure way for customers to shop online, while providing retailers with a global audience for their products.

Play

Contact Details:

Play Ltd
Sovereign House
Vision Park
Chivers Way
Histon
Cambridge
CB24 9BY

0845 800 1020

Direct Play Website: http://www.play.com/

Now – https://rakuten.co.uk

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Review Categories

Not good enough

August 7, 2026

We spent quite a lot of money with this company. Including buying the Jardin aluminium corner sofa. We bought the matching cover, however the cover is not the right shape so comes off very quickly. You physically can’t secure the atraps around the legs as the base of the furniture is low to the ground and the legs are set in to give it that low profile look. We would have been really happy with the sofa but now it’s not protected and they refuse to acknowledge the issue. Sending me a video of how to put the cover on with different furniture that has talk legs. They have been completely ridiculous about it. What’s more – the cover has UV stained really quickly. We also had a number of other issues with items like the water parasol base having a hole in and not enough anti slip cushions sent but these were eventually fixed. Whilst they do respond to emails they have failed to sort this and now we have a ridiculous cover that has to have loads of things on it to try and keep some of it in place. For the risk of an issue similar to ours – I would suggest shopping elsewhere.

S Erridge

Daals - avoid at all costs

May 14, 2026

Spent over £5000 on extensive set. When opened and set up, the fabric was seriously creased with most cushions affected.

Took pics and videos and referred back to Daals. Several stalling emails later we were offered £70 to keep the item. Obviously I refused, expecting they would offer to replace the cushion covers. They’ve now come back and said it was over the 14 days we should have notified them by so they won’t do anything. They’ve suggested we buy a steamer to try and sort it out…..and that’s it ! Would avoid at all costs

M Easton

Excellent Service and Quality Oak Double Bed

May 14, 2026

Ordering the oak double bed was simple and straightforward. The Oak Furniture Land team did a great job following up to confirm all the details before delivery. Everything arrived on time, exactly as expected, and was well packaged, ready for assembly. The instructions were clear and easy to follow, making the whole process hassle-free.

Wilson Mathews

Great Customer Service @ Oak and More

March 20, 2026

I would rate Oak and More a huge 5 Stars for their amazing customer service.

We had some issues with our oak dining table, which were related to the delivery company and the way they handled the package. The team at Oak & More acted swiftly and sent out a replacement part within 9 days. A great service from people who care about the customer.

Quite a rare attribute in retail in 2026!!!

I highly recommend using Oak and More!

Mrs Foster

Outstanding

March 20, 2026

While at work Gok and Harriet get me through the day with there music I love how there partnersjop works and no other DJs come close and Gabby on a sat is awesome would never listen to other station

John David palmer

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