The Reviews for John Lewis Stores online and offline.

Independent Reviews

The Reviews can be located lower down this page, please scroll down.

John Lewis

Who are John Lewis

John Lewis is a chain of high-end department stores based in the United Kingdom. The first John Lewis store was opened in 1864 by its founder, John Lewis, in Oxford Street, London. Today, the company has over 50 stores across the UK, selling a wide range of products including clothing, home furnishings, electronics, and beauty products. The stores are known for their quality products, excellent customer service, and commitment to ethical and sustainable business practices.

What Services do John Lewis provide

John Lewis stores provide a wide range of services to their customers, including:

  1. Shopping: Customers can browse and purchase a variety of products, including fashion, beauty, home and garden, electrical goods, and more.
  2. Click & Collect: Customers can order items online and collect them from a John Lewis store of their choice.
  3. Personal Styling: Customers can book an appointment with a personal stylist who can help them choose outfits and give fashion advice.
  4. Home Design Services: John Lewis offers a range of services to help customers design their homes, including free home consultations, design and installation of kitchens, bathrooms, and fitted wardrobes.
  5. Installation Services: John Lewis offers installation services for a range of products, including TVs, home entertainment systems, and home appliances.
  6. Repairs and Servicing: John Lewis offers repair and servicing for a range of products, including electronics and home appliances.
  7. Gift Cards: Customers can purchase gift cards in-store or online, which can be used to buy products in John Lewis stores or online.

Overall, John Lewis stores aim to provide a high level of customer service and a convenient shopping experience for their customers. Why not read the latest Expedia reviews for some alternative consumer reviews.

Contact Details:

John Lewis Ltd
171 Victoria Street
London
SW1E 5NN

0207 828 1000

Direct John Lewis Website: http://www.johnlewis.com/

The Company History of John Lewis

John Lewis is a well-established chain of department stores with a rich history that dates back to the mid-19th century. The first store was opened by John Lewis in 1864 in Oxford Street, London. Lewis was originally a draper’s assistant and later became a silk buyer, and he used his expertise to source high-quality fabrics for his store.

Over time, the business grew, and John Lewis opened more stores, including branches in Peterborough, Nottingham, and Birmingham. By the mid-20th century, the company had become a respected retailer known for its quality products and excellent customer service.

In the 1950s and 1960s, John Lewis expanded its range of products and services, including the launch of a food hall and a home furnishings department. The company also began to offer new services, such as installation and repair services for home appliances.

In the 1990s and early 2000s, John Lewis continued to expand its reach, opening stores in new locations and launching its online shopping platform. Today, John Lewis has over 50 stores across the UK, as well as an online store that serves customers worldwide. The company continues to be known for its commitment to quality, ethical business practices, and excellent customer service.

There are no reviews yet. Be the first one to write one.

[wpse_comments_template]
Recent Customer Reviews

Poor quality furniture.

November 14, 2025

We purchased our marble table & chairs from this company. We have six chairs & three of them we cannot use as the frame have failed & cracked on the join of the frame. We contacted Lee the manager from the company at the beginning of this year in February, he had offered us £200, not long after we had the same issue with another of the set of chairs & couple of months there after another chair of the set & had the same issue. We are a family of three & barely use all the chairs only on special occasions when there are more of us.

We believe that we should have had more usage of the chairs baring in mind the cost of the table & chairs were over £ 2000.

We would not recommend this company!

Bob.

Terrible customer service

November 14, 2025

Daals furniture quality might be acceptable, who knows, but their delivery is a joke.

I’d paid over £29 for express delivery on 4 items. When delivery finally came, which was only after I’d pressed them due to no delivery date, it was incomplete and what did arrive was wet and damaged. Hardly surprising, with doorbell footage showing the way it was crudely planted at the front door by DHL, with an audible “clunk” despite it having a label that said “Fragile, Glass”

I didn’t get the chance to refuse or accept this delivery because the driver didn’t wait for even a second before running back to his van.

Throughout this daals has made no effort to contact me. I am the one that has tried to drive it along, with no continuity within the company, my having to explain the whole thing every time I have called.

It’s now the end of the working day with still nothing so I have just called again and requested a refund and for daals to come and take away the remnants of this sorry shipment.

That seems to have stirred something…they are apparently looking into this with a purpose now, and I’ve agreed to wait until after the weekend. Apparently they’ve been trying to trace the missing item within DHL.

Why they can’t just send out another item is a mystery.

God knows what they’re doing about the damaged item.

Their only saving grace ie my being able to speak to a person is negated by the fact that they have so far been about as effective as a rubber fork. At no point have I got the feeling that they’ve actually done anything. I shall update this with the eventual outcome…….

David Maynard

Best Oak Wardrobe Purchase for my parents

September 2, 2025

I recently purchased an oak wardrobe for my parents and couldn’t be happier with the whole experience. The delivery was impressively fast, which was a real bonus. The wardrobe itself is excellent quality – solid, well-made, and clearly built to last. It looks fantastic in their bedroom, adding both style and practicality.

My parents are absolutely delighted with it, and I wouldn’t hesitate to order from this company again.

Maria Smith

Should be renamed the "Gok" show

June 24, 2025

The content is self centred around Gok his opinions and innuendos. The “magic’ has gone out of this show and left Harriet as a side kick for his ego. I loved listening to Harriet and Ronan and laughed heartily along with them. I now choose a different station.

Elaine

Gok is not good for Magic Breakfast

April 22, 2025

Just simply rubbish chat and weak content – what a void after the excellent Ronan and Harriet team. Please get Harriet a better partner – she is being let down badly. I am now back to Jamie and Amanda on Heart. Honestly irritating voice and non relatable chatter.

Mark Hall

Quality Company Reviews

2
0
Would love your thoughts, please comment.x
()
x